Back in May, we reported that the Eventbrite-owned ticketing service Ticketfly fell victim to a massive cyber attack. The attack ultimately affected 27 million users. Today, a woman named Shanice Kloss filed a class action lawsuit against the U.S.-based event management website.
Following the sudden attack that exposed millions of customers’ private information, including “names, addresses, emails, and phone numbers of Ticketfly fans”, Kloss is not taking the situation lightly. She claimed “consumer fraud and deceptive business practices, breach of contract, breach of implied contract and negligence,” in the lawsuit.
In addition, she allegedly stated a lack of accountability from the well-known company, citing that they “failed to reasonably implement a breach notification protocol” when informing users of the hacking matter.
The class action lawsuit is pursuing the business for better security measures (especially for its future customers), damages, and a “requirement that Eventbrite provides identity fraud monitoring services for affected customers”.
She continued to address that she suffered mental anguish due to the unfortunate situation. She touched on the fact that other users are still subject to fraudulent charges, identity theft, and more.
Only time will tell what happens with this lawsuit. This has been an unfortunate trend lately in the United States. We hope companies learn from these mistakes and take proactive measures.